RankMath got booted when updating plugins

#931397
  • Office

    1 week, 2 days ago

    Rank Math business
    Content AI Creator Trial

    Destination folder already exists. /www/wp-content/plugins/seo-by-rank-math/

    Tia
    Adam

Viewing 8 replies - 1 through 8 (of 8 total)
  • Ike

    1 week, 2 days ago

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    It appears the Rank Math folder might have been corrupted.

    Please access the FTP or the CPanel’s File Manager, locate the website’s root directory, navigate to /wp-content/plugins/, and delete the folder seo-by-rank-math.

    After doing that, please try to re-install the plugin.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Office

    1 week, 1 day ago

    Rank Math business
    Content AI Creator Trial

    Via FTP, sftp://u***@s*********************/ufgp/ultimate-floors-new-site/wp-content/plugins/seo-by-rank-math

    Last 2 lines say Error

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    Status: Deleting “/ufgp/ultimate-floors-new-site/wp-content/plugins/seo-by-rank-math/assets/front/js/rank-math.js”
    Status: Retrieving directory listing of “/ufgp/ultimate-floors-new-site/wp-content/plugins/seo-by-rank-math/assets/front/css”…
    Status: Listing directory /ufgp/ultimate-floors-new-site/wp-content/plugins/seo-by-rank-math/assets/front/css
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    Status: Deleting 4 files from “/ufgp/ultimate-floors-new-site/wp-content/plugins/seo-by-rank-math/assets/front/css”
    Status: Retrieving directory listing of “/ufgp/ultimate-floors-new-site/wp-content/plugins/seo-by-rank-math”…
    Command: cd “/ufgp/ultimate-floors-new-site/wp-content/plugins/seo-by-rank-math”
    Error: Directory /ufgp/ultimate-floors-new-site/wp-content/plugins/seo-by-rank-math: no such file or directory
    Error: Failed to retrieve directory listing

    Office

    1 week, 1 day ago

    Rank Math business
    Content AI Creator Trial

    From the above last two lines “Error” – tried uploading the plugin and it was successful.

    My questions is, what concepts would corrupt the plugin?

    Cheers
    Adam

    Ike

    1 week, 1 day ago

    Hello,

    We just checked and can see that the latest version of Rank Math FREE is now installed on your site based on the logs provided, it seems the folder /seo-by-rank-math/ wasn’t fully removed when you were updating the last time leading to conflicts.

    We also see you are using an outdated version of Rank Math PRO and do not have a PRO, BUSINESS or Agency subscription. It is not a good idea to use outdated versions of a plugin.

    Don’t hesitate to let us know if you need our assistance with anything else.

    Office

    4 days, 2 hours ago

    Rank Math business
    Content AI Creator Trial

    Whilst the plugin issue got sorted, now have the RM breadcrumb short-code in header not displaying.

    Shows in elementor theme builder though not in page builder or real time.

    Tia
    Adam

    Miguel

    3 days, 17 hours ago

    Hello,

    Can you please install the latest version of the PRO plugin manually by following the steps here? https://rankmath.com/kb/update-rank-math-manually/

    That should help correct the issue.

    Thank you.

    Office

    3 days, 8 hours ago

    Rank Math business
    Content AI Creator Trial

    Downloaded version 3.0.77.1 to replace version 3.0.77.1

    Breadcrumbs aren’t functioning as intended.
    For example has no breadcrumbs. Using Duck Duck Go to review with cleared cache.

    Tia
    Adam

    Ike

    2 days, 9 hours ago

    Hello,

    Kindly share the URL of the page where the breadcrumb is functioning incorrectly.

    Please refer to this guide on how to setup the breadcrumb correctly: https://rankmath.com/kb/breadcrumbs/

    We look forward to helping you resolve this issue.

    Thanks.

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