Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have installed Rank Math and Elementor in a local installation to check if everything was running fine at our side and it is, as you can see in the screencast:
https://i.rankmath.com/FiSrqk
One thing to note is that you must hit the enter key or the comma key to save the focus keyword after you are done typing.
Do you have both plugins updated to the last version available? Right now it is Elementor 2.9.7 and Rank Math 1.0.42
Looking forward to helping you.
Thank you.
We are experiencing a similar issue. However, whenever we update an existing post where keywords have already been entered on our website, the keywords are disappearing when we click to update the post.
We just updated our plugin and the issue resolved itself for us.
Hi Nathalie,
We are so glad to hear that.
If you need help with anything else, please open a new support ticket here so we can help
We are always here for assistance.
Hi, everything is up to date but the issue remains.
I am hitting enter on the keywords. They appear as red, yellow or green and it updates at the bottom and tells me which items are working well and which are needing work to improve the seo.
I hit update, no error messages, everything seems fine. However, the keywords and the updated snippet still do not show when I leave and come back to the page.
I’m not sure what else to try?
Hi, any data I input into the Rankmath through elementor isn’t saving.
The focus keywords and the snippet never save when I hit update.
Every time I navigate away from a page and go back, it has reset again?
I have deactivated all plugins except Elementor & RankMath SEO, and I’m still having the same issue.
I even tried editing the focus keywords in WordPress rather than in elementor, but again, they didn’t save.
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
It looks like the json endpoints are loaded insecurely on your site http://www.xxxx.com/wp-json/
Please get in touch with your host about fixing the mixed content issue to fix this.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
