RankMath fatal error message

#117978
  • Resolved Cornelia Hamberger

    4 years ago

    Rank Math free

    Hi, i have updated RankMath to the newest version an now the plugin is broken (fatal error) and the site ist not longer running with RankMath. I didn’t updated to WP 5.6! All other Plugins are actual, Theme Builder is Divi. PHP Version 7.3.

    I got an error message – see in “sensitive Data” (woocommerce was never activ in this site!!!)

    I uninstalled RankMath and installed it new – no changes, also the fatal error.

    What can i do?

    Kind Regards. Conny

Viewing 1 replies (of 1 total)
  • Jeremy

    4 years ago

    Hello,

    Sorry for any inconvenience that might have been caused due to that.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process.

    Let me know how it goes.

    Looking forward to helping you.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘RankMath fatal error message’ is closed to new replies.