Hello,
We apologize for the issue you are facing with Rank Math. Unfortunately, we cannot view external links or screenshots directly. However, if you could provide more details about the specific error message you are encountering, we would be better equipped to assist you.
In the meantime, if this is a technical issue occurring on your site, please include your site URL in your reply. This will help us understand the context better.
Thank you for raising this concern, and we look forward to helping you resolve it!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
It appears your web server is blocking access to our API.
Please make sure to whitelist the IP 46.30.211.100 and the user-agent RankMathApi/2.0.7; https://rankmath.com.
If you are not sure, please ask your web hosting provider to do it for you.
Once done, you can run the SEO Analysis once again.
You can refer to this tutorial guide for more details:
https://rankmath.com/kb/api-http-400-error/
Hope this helps. Let us know if you need any other assistance.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi,
I have connected my phone data instead of the wifi network. It still the same.
I have also requested the hosting provider to add the agent and whitelist the IP. They ensured me that they did it. But still the same 400 error occurs.
Hello,
If you’ve already whitelisted the IP and user-agent as instructed, and you’re still seeing the 400 error, please try the following:
1. Clear any firewall or security plugin cache (e.g., Wordfence, Sucuri, iThemes).
2. Temporarily disable any security or caching plugins and test again.
3. Make sure there’s no CDN (like Cloudflare) blocking the API request.
Let us know how it goes. Looking forward to helping you.
Thank you.
I dont use any firewall or security plugins. My used plugins list: https://prnt.sc/43uTddMGGlOL
No Cache plugin or CDN used. But still showing the same error.
Hi,
I have contacted to my hosting provider. They have sent me this message.
https://prnt.sc/cYsWDfv9cFQz
But I still haven’t got my solution. The plugin shows error. I checked in every possible way from my end.
Hello,
Could you please confirm if you’re blocking any country from accessing your site or using a geoblocking feature?
Also, please ask your web host for your server and website IP addresses so we can investigate this issue or determine if the block is coming from our system.
Looking forward to helping you.
Hi there,
I have contacted to my hosting provider and they sent me this in reply. I have no idea what actually happened with my rankmath.
See the screenshot : https://prnt.sc/DLA0BLWsYKDO
Hello,
It seems that they have missed your server IP.
Please ask them and share it here so we can investigate further.
Looking forward to helping you.
Hi,
I contacted to my hosting. They shared my server IP which is 178.63.26.50
Can you please check now?
Hi there,
Do you have any update?
Hello,
Sorry for the delay in response.
We have checked this with our development team and we’ll get back to you once we have an update from them.
We appreciate your time and patience in the meantime.
Hello,
Could you please include the admin login and FTP details in the sensitive data area, so we may look into this issue.
We look forward to having this issue resolved.
Thank you.
If I share my wordpress admin access, will that work for you? Or, the ftp must be needed?
Hello,
The FTP details are needed, as we need to enable DEBUG LOGS, so we may log and look at the response objects in the file seo-by-rank-math/includes/modules/seo-analysis/class-seo-analyzer.php.
Thank you.
