I noticed that since the latest updates, I cannot see the content of the social media SEO tab anymore in the Dokan Vendor Dashboard when they add/edit a product, even though the General SEO tab is still visible. Instead in the social media tab, I see something related to AI content.
Could you please check it out and let me know how to resolve this issue?
I apologize for the inconvenience you are facing with the social media SEO tab in the Dokan Vendor Dashboard.
It seems like there might be a conflict or an issue with the recent updates causing the social media SEO tab to display AI content instead of the expected Rank Math options.
To resolve this issue, I recommend checking if there are any conflicting plugins or themes that might be causing this behavior. You can try disabling other plugins temporarily to see if the Rank Math social media SEO tab reappears correctly.
If the issue persists, please provide more details or screenshots if possible so we can investigate further and assist you accordingly.
Thank you for reaching out, and we appreciate your cooperation in resolving this matter.
Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, then we might need to take a closer look to the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
yes I did this test like this before contacting you, here picture with twenty twenty theme and no plugins activated except woo, dokan and rankmath as proof: cf image added to Sensitive Data
I have added login details too.
Will be waiting for your news,
Thanks for your help,
Kind regards,
Sophie
Did you try yourself since the team asked me for the credentials? You might have already seen that all plugins are up to date and with the latest versions and that even after clearing cache the issue persists.
We are able to replicate the issue on your site. The SEO tests are also unavailable in the frontend editor or the social tab. I have forwarded this to the developers so they can check further. Please also include FTP access to your site.
The localized data used in the Content AI was missing in the compatibility code that was added by the Dokan team. I have added it to your staging site in dokan-pro/modules/rank-math/includes/ContentAi.php file. Please copy this file code and paste it in your live site. That should fix the issue. You can also share this code with the Dokan team so they can make changes in these changes.
