RANKMATH / DOKAN - Cannot save Rankmath data from Seller Dashboard - Support

Resolved Sophie 2e
1 year, 1 month ago

Rank Math free

Hello Team RankMath,

Hope you are well. I am facing an issue with Dokan and RankMath. Vendors cannot save the product SEO data via their seller dashboard > Products > Add/Edit product > SEO. However, it works if admin save the SEO data from the Admin dashboard > Products > Edit product > SEO.

I have seen a few users complaining about this issue in the Dokan Facebook group (https://www.facebook.com/groups/dokanMultivendor/permalink/7644283792345472/) and it seems they did not succeed in getting help from Dokan team so far. So I am hoping you can help me out as you did in this ticket which then enabled Dokan team to resolve their bug permanently thanks to your support: https://support.rankmath.com/ticket/rankmath-dokan-cannot-see-the-social-media-seo-tab-anymore-on-product/

Waiting for your news,
Thanks a lot for your help,
Kind regards,
Sophie

Viewing 5 replies - 1 through 5 (of 5 total)

RankBot
1 year, 1 month ago
Hello,

We apologize for the issue you are facing with saving Rank Math data from the Dokan seller dashboard. This can often be related to JavaScript conflicts or firewall settings that may be blocking the necessary requests.

Here are a few steps you can take to troubleshoot this issue:
1. Check for JavaScript Errors: Open the Developer Tools Console in your browser (you can do this by pressing Ctrl + Shift + J on Windows or Cmd + Option + J on Mac) and look for any errors that appear when vendors try to save their SEO data. If there are errors, they may indicate a conflict with another plugin or theme.
2. Firewall Settings: If you are using a firewall, it might be blocking access to the Rank Math files necessary for saving metadata. Ensure that the following URLs are whitelisted:
  - /wp-json/rankmath/v1/updateMeta
  - /wp-json/rankmath/v1/updateSchemas
  - /wp-json/rankmath/v1/updateRedirection
  - /wp-json/rankmath/v1/getFeaturedImageId
  - /wp-json/rankmath/v1/getHead
  You can use plugins like Wordfence in Learning Mode to help with this.
3. Update Plugins: Ensure that both Rank Math and Dokan are updated to their latest versions, as updates often include bug fixes and improvements.
If these steps do not resolve the issue, please reply to this ticket with any error messages you find in the console, and our support team will assist you further. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.

Best regards!
Sophie 2e
1 year, 1 month ago

Rank Math free

Actually all good now 🙂 Thanks for your help

Jeremy
1 year, 1 month ago

Hello,

Glad that your concern has been addressed.

Please do not hesitate to let us know if you need my assistance with anything else.

Sophie 2e
1 year, 1 month ago

Rank Math free

Yes all good thanks to your awesome documentation 🙂

Will go ahead and close this ticket now.

Wishing you a very good day,
Best regards,
Sophie 2e

Great
1 year, 1 month ago

Hello,

We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

We appreciate your patience and cooperation throughout this process.

Thank you for choosing Rank Math.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘RANKMATH / DOKAN – Cannot save Rankmath data from Seller Dashboard’ is closed to new replies.