Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the info update.
You seem to have missed to include your site URL. Please do so we can look into this.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have been checking the website and it seems you have a lot of plugins without being updated for several versions.
I would strongly suggest you to update those plugins, it could fix your issue (or at least it would let us discard that option) and also would fix security issues in your site.
Looking forward to help you.
Thank you Alberto,
I contacted my webmaster and we’re fixing-updating the old plugins.
Will I have to uninstall and re-install Rankmath to check if the problem is solved?
Thank you.
Hello,
Not really, just be sure to have it updated. It should work fine without the need of reinstalling.
Looking forward to help you.
Hello Alberto,
I updated all the plugins and deleted those which were not necessary anymore.
I uninstalled Rankmath and then I installed it again.
It still doesn’t work anymore. 🙁
Can you help me?
Many thanks
Hello,
I have been able to replicate your issue. I have forwarded this to the dev team for further investigation. Please keep the access you have provided open since we cannot replicate this on our test installation.
Looking forward to helping you. Thank you.
Hello!
Any news about my issue?
Many thanks
Hello,
The dev team is still looking into this, please be patient with us in the mean time and we will update you soon.
Looking forward to helping you. Thank you.
Hello,
It looks like you are not using the latest version of WordPress. We would understand if you were using WP 4.9 for the Classic Editor but you have 5.0 and have the Classic Editor enabled so there is no reason to stay on the 5.0.x update of WordPress. There are also 10 updates for your themes and plugins.
Please update to the latest versions and let us know. We are pretty sure that will resolve the issue.
If you would like us to update it for you, please let us know.
Hello, I update the site.
Now you can try to install Rankmath again.
I hope it will work now.
Let me know…
Thank you.
Hello,
I have checked and it seems to be working fine now, could you check it?
Looking forward to help you.
Hi, it seems ok now.
I’ll try to create a couple of posts in these days, and I’ll see if everything works properly.
I’ll let you know, so can you please leave this ticket open open for some days?
Many thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
