Rankmath does not work in post page

#78672
  • Resolved Wasim Jabbar

    4 years, 1 month ago

    Rank Math free

    In WordPress backend, when I go to edit a post or even create new post, I can see rankmath tabs there but nothing under it. so when I click on the tabs nothing happens. the URL changes but the tab doesn’t open. General, advanced, schema, social tabs don’t open. It was working when I first installed it. I didn’t change any settings, it just happened. https://ibb.co/52q4sPD

Viewing 4 replies - 1 through 4 (of 4 total)
  • Michael Davis

    4 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Wasim Jabbar

    4 years, 1 month ago

    Rank Math free

    Hi I followed all the steps, but nothing flags up any issues. The problem is still there on the post pages, without wpbakery it doesn’t show rankmath and when I have wpbakery installed it cases the issues I mentioned before. I even updated PHP, using the latest version. so not resolved need more help, thanks

    Moad Ghazi

    4 years, 1 month ago

    Rank Math free

    I applied it all and still have the same problem !

    Uzair

    4 years, 1 month ago

    Hi,

    The plugin is working fine with the latest WP version. Here’s a screencast:
    https://i.rankmath.com/lTvEmR

    ​It is likely because of WordPress 5.5 which is right now breaking websites right, left and center:
    ​https://www.searchenginejournal.com/wordpress-5-5-issues/377851/

    If it is an issue with your theme, you can use this plugin until your theme provider releases an update: https://wordpress.org/plugins/enable-jquery-migrate-helper/#description

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Rankmath does not work in post page’ is closed to new replies.