Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
It seems that you’re referring to the options not saving in Rank Math.
Please follow this guide if you are not able to save the meta title or description:
https://rankmath.com/kb/meta-data-not-saving/
I hope that helps. Thank you, and looking forward to your update.
I don’t have many plugins installed at all and it’s a very new site.
SG Optimizer (from Siteground) has a lot of settings checked, but I’m not sure if any of them are a firewall.
Are there any settings from them or any plugins you have heard of that might cause this problem?
I don’t have Wordfence installed on this particular site either.
Hello,
Your assumption might be correct, it could be a plugin conflict. To determine that, you may follow this handy troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let me know if you found the culprit.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Thank you for keeping in touch with us.
I tried disabling your Classic Editor plugin and re-activated it. It seems to fix the issue. The score is now 72 and the SEO details are not set like the one in the screenshot you shared.
https://i.rankmath.com/C5YvsT
Can you please check this one on your end?
Let me know if the issue persists. We are looking forward to helping you.
No, the issue is still precisely the same when I go to edit a posting.
https://imgur.com/LbERSTN
Hello,
Thanks for your reply.
I logged into your WordPress admin area but I was unable to replicate the issue. I tried saving the SEO settings for a new post and also by editing an existing post and the SEO details are saving without any issues.
Please see the screencast available in the sensitive data section of this ticket and confirm it on your end.
If you’re still facing the issue, then could you please record and share a screencast using a tool like loom, as it will help us understand the insights of the issue?
Looking forward to helping you.
Thanks.
Hello,
Thanks for your reply.
I tried to login into your website’s admin area but it seems like the login link is already expired. Please extend the expiry of the login link or provide us with a fresh login link, so that we can further investigate the issue.
Looking forward to helping you.
Thanks.
Hello,
Thanks for your reply and sorry for the delay.
I logged into your website’s admin area but I was unable to replicate the issues. All the data is saved properly. I also tried using the Classic Editor but the data is stored as expected.
However, the “Click to Enter Custom Title” text is displayed for a short amount of time until the resources are loaded completely, but once they are, the saved Meta information appears.
Please see the screencast available in the sensitive data section of this ticket.
If you’re still facing the issues, then I suggest you clear your Browser’s cache or try opening the post in an Incognito window.
Please let us know how that goes.
Thanks.
I noticed from your screencast that you are using the block editor I believe.
I simply click the “edit post” option and go to the backend and do it that way.
That’s where I’m seeing the issue.
I do see when you use the block editor (if I’m calling it the right thing) you are not experiencing the same issues.
What do you think?
And, thank you for all your help on this.
Restored your access again as well if you want to look for yourself.
Hello,
Thank you for the update, and apologies for the delay.
I’ve also tried checking your site, and it seems that it is working fine for both Gutenberg editor (block editor) and using the Classic editor.
The same results are shown with my colleague’s last screencast attached in the sensitive data section. You’ll notice in the screencast at mark 1 minute that we have activated the classic editor, and the metadata works fine.
Are you still experiencing the same issue based on your last screencast? If so, please also check if you have any browser extensions that might be preventing the resources to load completely.
I hope that helps. Thank you, and looking forward to your update.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
