Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems that you have missed including your website URL to check your site.
However, if your changes are not saving, please check if you have any firewall as there are chances that it will prevent saving the data.
You can check this link for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried to replicate the issue on your website by but I cannot seem to replicate it the meta data are saving just fine Please watch the below screencast.
Screencast:
https://i.rankmath.com/peLriq
If, for some reason, it’s not working on your end, please try once again in an incognito window or hard refresh your browser cache:
Windows: Ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
