Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that you have 750 free credits on your account. The feature of free Content AI credit is limited to AI generation using AI tools and AI generation inside the editor.
Content AI Research, Editing Bulk SEO Meta, and Multiple Sessions in RankBot will not work for users without a separate plan.
You can read more about this from here: https://rankmath.com/kb/content-ai-free/
Also, it seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
