RankMath conflict with Wordpress and could not save edited changes

#1038648
  • Resolved Juno

    3 months ago

    Rank Math free

    Hi, I have not been able to save my edited changes on my wordpress website since yesterday, where I got this error message: Updating failed. Could not update the meta value of footnotes in database.
    and I found that the issue is caused by the SEO Rank Math plugin.
    Could you kindly assist this issue? Your help is greatly appreciated.

    Best regards,

Viewing 12 replies - 1 through 12 (of 12 total)
  • RankBot

    3 months ago

    Hello,

    We apologize for the issue you are facing with saving changes on your WordPress website due to a conflict with the Rank Math plugin. The error message you received indicates that there might be a conflict with another plugin or theme, or possibly a restriction from your site’s firewall.

    Here are some steps you can take to troubleshoot this issue:

    1. Check if Rank Math REST Route is Blocked: You can verify if the REST route used by Rank Math is blocked by visiting the following URL in your browser (replace example.com with your domain):
      `https://rankmath.com/kb/settings-not-saved/
      If you see a response indicating that access is denied, it may be due to your site’s firewall. You can find solutions to unblock Rank Math from your firewall here.
      REST no route

    2. Check for Plugin or Theme Conflicts: Sometimes, other plugins or themes may conflict with Rank Math. You can check for known conflicts by reviewing the list of plugins and themes that might conflict. If you find any conflicts, consider deactivating those plugins or switching themes temporarily to see if that resolves the issue.
      Plugin Conflict With Rank Math

    3. Inspect JavaScript Errors: Open the Developer Tools Console in your browser (you can do this by pressing Ctrl + Shift + J on Windows or Cmd + Option + J on Mac) and check for any JavaScript errors that might be preventing Rank Math from saving metadata. If you find errors, you may need to reach out to the respective support forum for those plugins or themes.
      Google Chrome JavaScript console errors

    If these steps do not resolve the issue, please reply to this ticket with your website URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    Sources:
    Why Rank Math Settings Are Not Getting Saved? » Rank Math
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Reinelle

    3 months ago

    Hello,

    Thank you for your patience.

    Upon checking the Rank Math routes on your live site, it is getting blocked by your WordFence firewall.

    wf

    In WordFence, you may need to ensure that the Rank Math routes are not getting blocked by the WordFence firewall:

    /wp-json/rankmath/v1/updateMeta

    Here’s a guide you can follow to whitelist the route:
    https://rankmath.com/kb/whitelist-rank-math-in-wordfence/#whitelist-rank-math-in-wordfence

    Looking forward to helping you.

    Juno

    3 months ago

    Rank Math free

    Hi there! Thank you for your suggestion, I’ve tried adding rank math to the allowisted URL, but it did not work (after saving the changes, the added URL did not show up on the list.) Could you please further assist to find out the reason?

    Your help is greatly appreciated.

    Adetayo

    2 months, 4 weeks ago

    Hello,

    We apologise for the delay in response.

    The temporary login access you shared redirects to the home page, likely because the access token has expired. Please renew the access for 7 days so we can investigate this on your site.

    We look forward to hearing from you.

    Thank you.

    Juno

    2 months, 3 weeks ago

    Rank Math free

    Hi, I have renewed the login access! Thank you in advance for the assistance.

    Ike

    2 months, 3 weeks ago

    Hello,

    We have now “Allowlisted” Rank Math updateMeta route in WordFence and have confirmed that your post/pages changes are now being saved.

    We hope this helps. Please let us know if you have further questions or concerns.

    Thank you.

    Juno

    2 months, 2 weeks ago

    Rank Math free

    Hi, I am sorry but the issue persists, and we did not find RankMath updateMeta route in the list of Allowlisted URLs either.

    Is there any other workaround solution? Thank you.

    Jeremy

    2 months, 2 weeks ago

    Hello,

    We would like to check the issue once more. Please extend the temporary admin login.

    Looking forward to helping you.

    Juno

    2 months, 2 weeks ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    2 months, 2 weeks ago

    Hello,

    We no longer see the updateMeta route getting blocked by Wordfence. The last time Wordfence blocked the said route was 18 days ago.

    We also checked some of your posts and updated them. We didn’t experience any issues updating the posts.

    If the issue persists from your end, can you please share the affected post/page here? Also, please record a video screencast from your end showing the steps you took to reproduce the issue using this tool: https://loom.com

    Looking forward to helping you.

    Juno

    2 months, 1 week ago

    Rank Math free

    The issue has currently been resolved, I supposed it might be caused by some plugin conflicts between RankMath and Wordfence. Thanks again for your patience and help!

    Princess

    2 months, 1 week ago

    Hello,

    Glad that everything has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

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