RankMath conflict with Enfold Theme - Support

Resolved Juno
6 months, 1 week ago

Rank Math free

Hi,
The Rank Math plugin recently has caused an error within the Enfold theme – One of the web page got
‘too many redirects’ and was unable to load. It worked after disabling the Rank Math plugin(I have tested with the rest of the plugins). It’s our CTA page and our website relies a lot on Rank Math SEO, and I’m very satisfied with its performance, but I could not find another viable solution yet. Please assist resolving this issue,thank you very much!

Viewing 6 replies - 1 through 6 (of 6 total)

RankBot
6 months, 1 week ago
Hello,

We apologize for the issue you are facing with the Rank Math plugin and the Enfold theme. The "too many redirects" error can often be caused by conflicts between plugins or themes.

To troubleshoot this issue, we recommend performing a quick conflict check:
1. Backup your site: Before making any changes, ensure you have a complete backup of your website.
2. Enable Troubleshooting Mode: Navigate to the Troubleshooting Mode in Rank Math.
3. Disable Rank Math: Check if the redirection issue persists without Rank Math enabled.
4. Test Other Plugins: If the issue is resolved, enable Rank Math again and then disable other plugins one by one to identify if any specific plugin is causing the conflict.
5. Check Theme: If the problem continues even with only Rank Math and the default WordPress theme active, it may indicate a deeper conflict with the Enfold theme itself.
If you find that the issue persists after these steps, please reply to this ticket with your site URL so that we can assist you further. Thank you for bringing this concern to our attention!
Jeremy
6 months ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Please follow this guide to help you debug the redirection issue: https://rankmath.com/kb/solving-redirection-issues-using-rank-math-seo/

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Juno
6 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Reinelle
6 months ago

Hello,

Thank you for your patience.

When we activate the Rank Math plugin, the URL is still showing correctly.

However, we found that you have added a redirect twice for the same slug with 免費諮詢 as a source in Rank Math redirections.

We have attached the URLs in the sensitive data section, where it brings you to those redirects.

Looking forward to helping you.

Juno
6 months ago

Rank Math free

Hi, I’ve resolved with all the redirection issues. Your help is much appreciated!

Reinelle
5 months, 4 weeks ago

Hello,

You’re welcome.

We are super happy that this issue has already been resolved. If you have any other questions in the future, know that we are here to help you.

If it isn’t too much to ask for – would you mind leaving us a review here?
https://www.trustpilot.com/evaluate/www.rankmath.com
https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

It only takes a few minutes but it makes a huge difference.

It would mean so much to us and would go a really long way.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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