rankmath.com/wordpress/plugin/seo-suite/ page errors and page unresponsive

#949862
  • Resolved Jonathan Clark

    7 months, 2 weeks ago

    Rank Math free

    While on your https://rankmath.com/wordpress/plugin/seo-suite/ page I noticed that it consistently becomes unresponsive after a number of errors. First I navigate to the page and click compare. I am learning about the features to see if I can get my employer to switch from Yoast to Rankmath. Then as I am looking through the comparisons the content on the page starts to jump up and down rapidly. The dynamic slideshow at the top has bugs that make the content within it rapidly change and become unreadable with junk text. Then the content on the page eventually disappears and the site becomes completely unresponsive.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    7 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with the Rank Math website. Thank you for bringing this to our attention. It sounds like a frustrating experience when trying to compare features.

    The behavior you described, such as the content jumping and the site becoming unresponsive, could be due to various factors including browser compatibility or temporary server issues. We recommend trying the following steps:

    1. Clear your browser cache: Sometimes, cached data can cause display issues.
    2. Try a different browser: This can help determine if the issue is browser-specific.
    3. Disable browser extensions: Some extensions can interfere with website functionality.
    4. Check your internet connection: A slow or unstable connection might contribute to loading issues.

    If the problem persists, please reply to this ticket with any additional details, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your understanding!

    Sources:
    The #1 WordPress SEO Plugin in 2024 – Rank Math

    Jonathan Clark

    7 months, 2 weeks ago

    Rank Math free

    This happens consistently in Safari on Mac. I have not seen it on tests in Chrome, Firefox, or Edge.

    Jeremy

    7 months, 2 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can’t seem to replicate this from our end. See video screencast: https://i.rankmath.com/v/NsuyEB

    Can you please try disabling all browser extensions if you have any and try visiting the page again? You may also open a private window or incognito mode without any browser extensions running and see if it works on your end.

    However, if we missed out on reproducing the error, please share a video screencast from your end, showing the issue. You can use this tool to record your screen and share it here with us: https://loom.com/

    Looking forward to helping you.

    RankBot

    6 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘rankmath.com/wordpress/plugin/seo-suite/ page errors and page unresponsive’ is closed to new replies.