rankmath.com refused to connect

#839126
  • Resolved Goncalo Sa

    1 year, 3 months ago

    Rank Math free

    Hi there,

    I’ve been trying to connect a site to RankMath. On RankMath’s platform, I can see the website is connected, but when I go to the website’s WordPress dashboard and try to see the analytics for example, it always asks me to connect to the RankMath account. when I press connect it always gives me the following error “rankmath.com refused to connect.”.

    What can I do to fix this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    I’m sorry to hear about the issue you’re facing while trying to connect your website to Rank Math. To resolve the "rankmath.com refused to connect" error, please follow these steps:

    1. Check Rank Math Account Connection:

      • Log in to your Rank Math account and navigate to the Websites tab to ensure that your website is connected with the correct Rank Math account, especially if you have multiple accounts.
      • If your website is not listed, you may need to reconnect it by going to Rank Math SEO → Dashboard → Help and clicking on Disconnect Account. Then, reconnect by clicking Connect Now and following the on-screen instructions.

    2. Refresh Authorization Tokens:

      • If the issue persists, it might be due to expired authorization tokens from Google. You can refresh the tokens by deleting the Rank Math app permissions from your Google Account settings and then reconnecting your Google account with Rank Math.

    3. Test Connections:

      • In the Rank Math plugin settings, go to Rank Math SEO → General Settings → Analytics and click on Test Connections to validate the connection with Google Analytics. If there’s an issue, reconnect your Google account.

    If after following these steps you still encounter the same error, please consider reaching out to our support team by opening a support ticket here for further assistance.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Best regards.

    Sources:
    How to Connect Your Google Account With Rank Math SEO » Rank Math
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
    Website Not Shown In Rank Math Account Area » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    Reinelle

    1 year, 3 months ago

    Hello,

    For troubleshooting, assuming you are using the latest version of all the plugins and the themes (please update if not yet), this can be caused by conflicting plugin/theme on your site.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how this goes.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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