Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using and to continue helping you with your issue we would need to check it.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi Alberto, I did that and tested it with the plugin you recommended.
I also simply disabled Rank Math Plugin and all the buttons came back as you can see on this screenshot: https://share.getcloudapp.com/E0uzB780
My developer told me it seems to be something with your “click tracking” but we can not find any of the setting which cause this. We tried to find the special setting which might cause this issue but haven’t been able to do.
Can you please let me know the next steps?
Thank You
Hello,
I think we will need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
After checking it I can confirm the issue and I have notified the devs so they can check it and maybe find the cause of the issue.
Looking forward to help you.
Hello,
Can you please add your site’s FTP access details in the Sensitive Data Section so we can debug the issue by editing some plugin files?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It looks like Rank Math’s Link Attribute functionality is conflicting with your theme. I was able to reproduce the issue and have logged it. Please allow us some time to test and release a fix.
For now, to fix the issue on your site I have disabled the Open External Link in new tab option and I have added following filter code to your theme’s functions.php file:
add_filter( 'rank_math/noopener', '__return_false' );
Please keep the Nofollow External Link & Open link in new tab option disable for now till we fix the issue.
I hope that helps. If you need any other assistance, please feel free to let us know. We are here to help.
Thank you.
Awesome! Thank you for your support and I look forward to a fix because I have many websites with your plugin and this theme.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
