Rankmath causing memory issues when using Divi Builder

#1023938
  • Resolved Paul H.

    5 months, 1 week ago

    Rank Math free

    Hello,

    We have a client who uses Divi and RankMath on their site, and as of the latest update, the site no longer allows them to edit in Divi when RankMath is active. Server resources are not a factor – PHP memory = 2048MB, post size limit = 128MB. Here are the error message we’re receiving:

    ON-SCREEN
    —–
    An error has occurred while saving your page. Various problems can cause a save to fail, such as a lack of server resources, firewall blockages, plugin conflicts or server misconfiguration. You can try saving again by clicking Try Again, or you can download a backup of your unsaved page by clicking Download Backup. Backups can be restored using the portability system while next editing your page.

    Contacting your host and asking them to increase the following PHP variables may help: memory_limit, max_execution_time, upload_max_filesize, post_max_size, max_input_time, max_input_vars. In addition, auditing your firewall error log (such as ModSecurity) may reveal false positives that are preventing saves from completing.
    —–

    ERROR LOGS
    —–
    |[29-Apr-2025 05:09:33 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 540672 bytes) in /home/tldocare/public_html/assets/themes/Divi/includes/builder/class-et-builder-element.php on line |
    22363 |
    |[29-Apr-2025 16:08:50 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 487424 bytes) in /home/tldocare/public_html/assets/themes/Divi/includes/builder/class-et-builder-element.php on line |
    22363 |
    |[29-Apr-2025 17:06:57 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 557056 bytes) in /home/tldocare/public_html/assets/themes/Divi/includes/builder/class-et-builder-element.php on line |
    22363
    —–

    I created a video showing the problem.
    https://www.toledocarenet.org/internal/toledocarenet-rankmath-divi-error.mp4

    In the video, the first time I try to edit, I get the error message *immediately* after attempting to save the page. Then I turn off RankMath, and I’m able to save the page without issue. This same issue happens on every page we tried (I tested ~5 pages to make sure it wasn’t limited to content on one page).

    Our server admin team has confirmed the issue is not with ModSecurity or any other server-level process.

    Is this a known issue? If so, is it being addressed?

    Any help would be most appreciated. I don’t want to tell the client to turn off RankMath when they need to edit their site, nor do I want to switch them to Yoast. But we can’t have fundamental functionality breaking either. Any assistance would be most appreciated.

    Thanks!
    Paul H.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    5 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Paul H.

    5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ike

    5 months ago

    Hello,

    The server resources on your site are quite low:
    https://i.rankmath.com/i/dtQnJ3

    Please check the PHP values of your site by going to WordPress dashboard > Tools > Site Health > Info tab > Server. These values affect the performance of your site and they should be set at least to the following recommendations:

    PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120

    If any of these values are lower than the recommended ones, please contact your hosting provider and ask them to increase them for you.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rankmath causing memory issues when using Divi Builder’ is closed to new replies.