RankMath causes a Gutenberg bug in Safari

#488543
  • Resolved DirkD

    3 years ago

    Rank Math free

    I found an issue inside the Gutenberg block editor (link edit) ONLY when RankMath is activated.
    In any block where you can edit a link the link icon disappears (or is white colored on a white background).
    I tested inside 3 browsers, but the issue ONLY occurs in Safari, latest version 16.1 (18614.2.9.1.12).
    I am working on an iMac M1 with latest OS Ventura 13.0.1.
    It does not matter which theme I activate. Happens even on Twenty Twenty-Three.
    I deactivated ALL my plugins and started to work my way through. The issue is NOT present until I activate RankMath.
    Please check out the screenshots that I include below so you understand what I mean.
    They show the Gutenberg paragraph and advanced text editors, just as examples.

    https://pasteboard.co/evK6X7F05krV.png
    https://pasteboard.co/zcL8YcYZWhu0.png

    I guess you don’t need login credentials because I think you can reproduce the issue easily.
    If you do need them, just let me know. My site is still under constructing and RankMath is also in test phase.

    Thank you for your time.

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    We have tested this on our end and it seems the link icon is loading just fine on my end. Please refer to my video screencast: https://i.rankmath.com/v/3Lqm8Q

    We are currently using the same Safari version but we haven’t faced a similar issue.

    If the issue persists on your end, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘RankMath causes a Gutenberg bug in Safari’ is closed to new replies.