Rankmath Business

Hello,

Please share the email address(used to purchase the Business subscription) of the person who has installed and activated the PRO plugin on your site or ask them to open a ticket from their account. As your subscription status is Free, we can’t provide assistance for the paid features without verifying your purchase.

Looking forward to helping you.

Hello,

The email you shared has a Business Subscription and they will have to install the PRO plugin on your site and connect their Business account to activate the premium features on your site. There is nothing we can do from our side as you are their client and we can’t directly connect their account on someone else’s site without a direct request from their account.

Hope this helps. Let us know if you need any other assistance.

Thanks.

Hello,

The screenshot you shared is the modules page, could you please explain the issue in detail here? If you can’t update or enable/deactivate a module, kindly check if you have a firewall in your server that might be blocking the updating route. That might be the reason why you can’t update the modules.

If you are referring to your analytics stats, please try rebuilding the index, then manually deleting old imported data, and start the fresh data fetch. This should allow you to retrieve fresh data from your GSC and GA. Please follow these steps:

1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.

Let us know how that goes. Looking forward to helping you.

Hello,

To fix the instant indexing issue, make sure the service account is listed as Owner for the site in Search Console

Here’s a link for more troubleshooting steps:
https://rankmath.com/blog/google-indexing-api/#common-errors

As for the analytics error, when rebuilding the index, that should fix the issue. You may need to wait to rebuild the index as it may take some time. If this isn’t the case on your end, please let us know if the issue persists and we will help you further debug it.

Looking forward to helping you.