Rankmath breaks site when a plugin gets uninstalled

#120339
  • Resolved NWS-INFORMATIK

    3 years, 9 months ago

    Rank Math free

    I have to deactivate rankmath in order to uninstall another plugin, otherwise I’m getting immediately a fatal error and the whole wordpress goes down. Still, if I reactivate rankmath after removing another plugin, the fatal error will occur. What appears on screen is the log data which I add to “Sensitive Data” below:

    Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Table ‘wpdbdev.dev_actionscheduler_actions’ doesn’t exist in /home/httpd/vhosts/mysite.com/dev.mysite.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44 Stack trace: …

    Any advice?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    3 years, 9 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    It seems like new tables are not getting created in the Database, or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server, after following the above process, which should resolve the issue.

    I hope that helps. Thank you, and looking forward to your update.

    NWS-INFORMATIK

    3 years, 9 months ago

    Rank Math free

    Thank you, your plugin solved this issue!

    Uzair

    3 years, 9 months ago

    Hello,

    We glad to be of help and happy that the issue is resolved.

    If you need further help or with anything else, please open a new support ticket here so we can help

    We are always here for assistance.

Viewing 3 replies - 1 through 3 (of 3 total)

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