rankmath breaks elementor

#238844
  • Resolved Louise
    Rank Math free

    Hi I’ve got a problem with elementor failing to update correctly when rankmath seo plugin is activated.

    Elementor Version 3.3.1
    Rank Math SEO Version 1.0.69.1

    The problem is that when I update an existing page, Elementor throws an error:

    “Duplicate entry ‘x’ for key ‘PRIMARY'”

    where ‘x’ is the page ID number. Is there a simple fix for this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Louise
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I see the issue on your site but I couldn’t reproduce it on my setup. Can you please add your site’s FTP access details in the Sensitive Data Section so we could debug this by editing some files?

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘rankmath breaks elementor’ is closed to new replies.