Hello,
We apologize for the issue you are facing with Rank Math breaking your website. It sounds very frustrating, and we understand your concerns regarding the impact on your business.
To assist you better, could you please reply to this ticket and include your website URL? This will help us investigate the issue more thoroughly. In the meantime, if you have any other details about the problem or any error messages you are encountering, please share those as well.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter promptly.
Affected website is https://expozme.com
On 6/30/2025, I noticed my website was broken. I figured it might be plugin update issue, I proceeded to update plugins but found out all the plugins are inactive (except rankmath free and rankmath pro). The only active plugins were rankmarth free and rankmath pro.
I activated all of the plugins, website worked as normal.
24 hr later, again, all plugins deactivated except rankmath free and rankmath pro.
Activated all plugins again (2nd time), website performed normally for 24 hrs.
Website plugins were all deactivated again.
This time,
– I deactivated rankmath free and rankmath pro, activated
– activated all the rest of the plugins. The website is performing as normal for 3 days.
The issue was rankmath free or rankmath pro plguns.
Let me know if you need additional info.
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
It seems that you’re currently using the Rank Math PRO plugin, but the account you used to open this ticket is a free account.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Please check and confirm you are not using outdated plugins on your site, including the Rank Math plugins. Outdated plugins can cause issues on your site. Please refer to our changelog to see that our plugins on your site are the latest: https://rankmath.com/changelog
Let us know how that goes. Please do get in touch if you need further assistance.
Thank you for choosing Rank Math!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
