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Hello,
we are protecting our website with an FTP plugin installation (everyone who wants to install plugin needs to fill FTP data first) and when RankMath plugin is active it blocks that installation process and we get errors instead.
We also tried to deactivate all plugins to see if there are not any collisions between RankMath and other plugins. But it does the same even if only RankMath plugin is activated alone.Is there any solution for this problem? Maybe some settings in RankMath?
Thank you for your answer.
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Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
That is a really weird issue, I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘RankMath blocks FTP plugin installation’ is closed to new replies.