Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
That sounds really weird, I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello Alberto,
You can close this ticket. Our problem is solved. 🙂
Probably, we had problems with Opcache.
Best regards,
Petar
Hello,
We are glad your issue is resolved.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.