Rankmath billing

#463570
  • Resolved Cayetana de Ozámiz Diéguez

    3 years, 5 months ago

    Rank Math free

    Good evening, I am writing to you because I have seen a charge today in my bank of €62 and when entering Rankmath I have confirmed that I do not have any active subscription. I don’t understand where that charge comes from.
    Please clarify this situation for me.
    Thank you very much.
    All the best,
    Cayetana.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them to the designated sensitive data section
    fs

    It is completely secure, and only our support staff has access to that section.

    Thank you, and looking forward to your update.

    Cayetana de Ozámiz Diéguez

    3 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    3 years, 5 months ago

    Hello,

    The transaction was from a renewal of the Rank Math PRO subscription under the email address I’ve attached in the sensitive data section.

    Let us know if you wanted to merge the accounts and which email address you wanted to use.

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rankmath billing’ is closed to new replies.