Update: It is working on twenty twenty but not on astra. I don’t want to switch themes because doing so I’ve to redo every elemntor page for some reason.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I am trying to use the temporary login link but it seems to not be working, could you check it?
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was able to access your site but I can’t seem to be able to activate Astra theme in troubleshooting mode with Elementor.
To investigate further we might have to manually deactivate some your plugins. To avoid any issues on your live site, could you please create a staging site then share the details in the sensitive section so we can assist further.
Looking forward to helping you. Thank you.
Could you please check again as ive deleted and reinstalled the theme and its now accessible while troubleshooting
Hey, so I was uninstalling the plugins I don’t need one by one and found the issue. so it’s sorted for now. Thank you!
I’ll be deleting the temporary login!
Hello,
We are glad you were able to find the cause of the issue. Do you wish to close this ticket?
If you have any further question(s), please let us know. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
