rankmath analytic openning issue

#245045
Viewing 4 replies - 1 through 4 (of 4 total)
  • Prabhat

    3 years, 2 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    Please ensure that your web server is not blocking access to our API.

    Please make sure to whitelist the IP 134.90.148.114 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.

    If you are not sure, you can ask your hosting provider to do this for you.

    Once done, you can run the SEO Analysis once again.

    Please refer to this tutorial guide for more details: https://rankmath.com/kb/api-http-400-error/

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Queen Frasers

    3 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Queen Frasers

    3 years, 2 months ago

    Rank Math free

    Attached the temp login.

    Confirmed with host server that IP and blocklist are all fine.

    Please check why only myself can run the analytic report but other developer not able to, only appear error. Thank you!

    Prabhat

    3 years, 2 months ago

    Rank Math agency

    Hello,

    I logged into your website’s admin area but I was unable to replicate the issue. The SEO Analysis is working fine.

    Please have a look at the screencast in the sensitive data section of this ticket.

    If your developer is still facing the issue, please ask your developer to head over to the WordPress admin area > Rank Math > Status & Tools > Database tools > Flush SEO analysis data and Remove Rank Math Transients.

    Remove transients

    Please note that some options are only available when you enable the Advanced Mode in Rank Math. If it’s not showing, you must have chosen the Easy Mode. Please follow the steps in this link to switch to Advanced Mode:
    https://rankmath.com/kb/advanced-mode/

    After this, clear the website and browser’s cache and see if that fixes the issue.

    Please let us know how that goes.

    Thank you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘rankmath analytic openning issue’ is closed to new replies.