RankMath AI Credits Not Resetting

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We can see that your website is not currently connected with the Rank Math account.

To use Content AI on your website, please connect your Rank Math account by following the steps mentioned here: https://rankmath.com/kb/how-to-connect-or-disconnect-content-ai/#connect-a-site

Let us know how it goes. Looking forward to helping you.

Hello,

We can see in your Rank Math account that there’s no website connected.

Please reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

You can check the websites connected to your account here: https://rankmath.com/my-account/websites/

Meanwhile, your current settings and integrations will not be affected when disconnecting and reconnecting your Rank Math account.

Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

Thank you.

Hello,

There are rare cases where the plugin has lost connection with Rank Math but still shows connected on the WordPress site.

This is likely the situation of the Rank Math plugin on your site, and you can quickly resolve it by reconnecting again from WordPress admin area > Rank Math > Dashboard > Help.

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

If you see any error message after pressing the “refresh” button, please share a screenshot of it. You may use this tool to share a screenshot with us: https://imgur.com/

Looking forward to helping you.

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.