RankMath affecting proper functionality of existing plugins

#411470
  • Resolved Munyaradzi Hozheri

    3 years, 5 months ago

    Rank Math free

    My team have set this up on our WPML sites and the core functionality that they want is working 100% – i.e. sitemaps and such.

    The issue at the moment is that once this plugin is enabled, a bunch of our other plugins stop working & this plugin is somehow interfering with proper functionality of our custom plugin that uses REST API extensively via the wp-json/*

    I have looked at the existing list of known conflicts with other plugins & we don’t use any of the mentioned plugins – or I have uninstalled them, like YoastSEO. My current list of active plugins
    Advanced Custom Fields Multilingual
    Advanced Custom Fields PRO
    Akismet Anti-Spam
    Bot Protection
    GVI Plugins / Core
    GVI Plugins / Divi Modules
    GVI Plugins / GVI 20 Year Anniversary
    GVI Plugins / Multisite Configurator
    Redirection
    SVG Support
    WP Gatsby
    WP GraphQL
    WP Mail SMTP
    WPGraphQL for Advanced Custom Fields
    WPGraphQL WPML
    WPML Media
    WPML Multilingual CMS
    WPML SEO
    WPML String Translation

Viewing 7 replies - 1 through 7 (of 7 total)
  • Jeremy

    3 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Kindly replicate the issue again and check your browser console for script errors when loading the builder. You may check for script errors related to Rank Math and if you see one, you may share it with us.

    If you prefer, we can take a closer look at your admin dashboard. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Munyaradzi Hozheri

    3 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Munyaradzi Hozheri

    3 years, 5 months ago

    Rank Math free

    I have added sensitive data to the ticket. Do your assessment and let me know if you definitely need FTP access, so that I can set it up.

    I have also enabled debug mode on this WP instance; perhaps we can get more details while you’re reviewing the setup.

    Munyaradzi Hozheri

    3 years, 5 months ago

    Rank Math free

    I forgot to mention that there are no console errors

    Nigel

    3 years, 5 months ago

    Rank Math business

    Hello,

    I have left a note in the sensitive data area. Please check and update us so we can continue troubleshooting.

    Looking forward to helping you.

    Munyaradzi Hozheri

    3 years, 5 months ago

    Rank Math free

    I have removed IP blocking on the site; you may go ahead – sorry about that

    Jeremy

    3 years, 5 months ago

    Hello,

    I was able to access the dashboard. Thank you for giving us access.

    I tried checking some of the plugins and I am not quite sure yet which specific custom plugin has the issue. I wasn’t able to see any issues with them.

    Are you able to share detailed steps to replicate the issue? You may share a video screencast using this handy tool https://loom.com/

    Looking forward to helping you on this one.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘RankMath affecting proper functionality of existing plugins’ is closed to new replies.