Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know how that goes.
Thank you.
Hello, I tried the Health Check and actually found the Rankmath plugin incompatible with the theme (strange because it always worked well). I contacted the managers of the theme and we did some tests. They don’t see anything strange, everything works and me too with incognito browsing.
But from my pc and from two others this problem continues.
I thought it might be a cache issue but I cleaned them and it still doesn’t work.
I don’t know what happens.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried composing a new product on your website and it seems that Rank Math’s metabox is working completely fine. Please refer to my video screencast here: https://i.rankmath.com/KDZT3o
Could you please check it again? Also, try to clear your website cache and see if that helped you resolve the issue.
We are looking forward to helping you.
I am a collaborator of Paula and vaporbros.net, thank you very much, now everything works perfectly. excellent assistance
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Thank you very much, I left 5 stars
Hello,
You’re welcome.
We really appreciate your feedback.
If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.
Looking forward to helping you.
Thank you.
