Hello,
We apologize for the issue you are facing with the "Rank Your Content With the Power of PRO & A.I." prompt. It seems that the prompt is not accepting your input as intended.
We recommend replying to this ticket with more details about the issue, and a human agent from the Rank Math Support team will be able to assist you further. Thank you for bringing this concern to our attention!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please head over to Rank Math> Status & Tools > Database Tools and from there remove Rank Math transients and see if that works for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hey,
Thanks for the suggestion. Gave that a shot, but it didn’t work. Any other ideas?
Hello,
Please check and confirm you are using the latest version of the Rank Math FREE plugin: https://rankmath.com/changelog/free/.
If the issue persists we might need to take a closer look at your site and its settings.
To enable us to do so, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
