Hello,
We apologize for the issue you are facing with Rank Math SEO crashing Cloudinary and causing your site to go into recovery mode. This sounds like a technical conflict that may arise from plugin interactions.
To troubleshoot this issue, we recommend checking for any plugin conflicts. You can refer to our guide on checking for plugin conflicts to help identify if there are any other plugins causing this problem.
Additionally, please ensure that you are using the latest version of Rank Math, as updates often include fixes for known issues. If the problem persists after updating, it would be helpful to include your site URL in your reply so that a human agent can assist you further.
Thank you for bringing this concern to our attention!
Sources:
List of Known Plugin Conflicts » Rank Math
http://www.ozzi.co.il
this is the crush i recieve :
/var/www/vhosts/ozzi.co.il/httpdocs/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/php/class-sync.php. הודעת שגיאה: Uncaught TypeError: array_keys(): Argument #1 ($array) must be of type array, null given in /var/www/vhosts/ozzi.co.il/httpdocs/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/php/class-sync.php:792 Stack trace: #0 /var/www/vhosts/ozzi.co.il/httpdocs/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/php/class-sync.php(792): array_keys() #1 /var/www/vhosts/ozzi.co.il/httpdocs/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/php/class-sync.php(291): Cloudinary\Sync->sync_base() #2 /var/www/vhosts/ozzi.co.il/httpdocs/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/php/class-sync.php(207): Cloudinary\Sync->generate_signature() #3 /var/www/vhosts/ozzi.co.il/httpdocs/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/php/class-media.php(1726): Cloudinary\Sync->is_synced() #4 /var/www/vhosts/ozzi.co.il/httpdocs/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/php/class-media.php(1783): Cloudinary\Media->cloudinary_id() #5 /var/www/vhosts/ozzi.co.il/httpdocs/wp-includes/class-wp-hook.php(324): Cloudinary\Media->filter_downsize() #6 /var/www/vhosts/ozzi.co.il/httpdocs/wp-includes/plugin.php(205): WP_Hook->apply_filters() #7 /var/www/vhosts/ozzi.co.il/httpdocs/wp-includes/media.php(212): apply_filters() #8 /var/www/vhosts/ozzi.co.il/httpdocs/wp-includes/media.php(975): image_downsize() #9 /var/www/vhosts/ozzi.co.il/httpdocs/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(590): wp_get_attachment_image_src() #10 /var/www/vhosts/ozzi.co.il/httpdocs/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(119): RankMath\Replace_Variables\Post_Variables->get_post_thumbnail() #11 /var/www/vhosts/ozzi.co.il/httpdocs/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-manager.php(119): RankMath\Replace_Variables\Post_Variables->setup_post_variables() #12 /var/www/vhosts/ozzi.co.il/httpdocs/wp-content/plugins/seo-by-rank-math/includes/admin/class-options.php(233): RankMath\Replace_Variables\Manager->setup() #13 /var/www/vhosts/ozzi.co.il/httpdocs/wp-content/plugins/seo-by-rank-math/includes/admin/class-options.php(138): RankMath\Admin\Options->get_json_data() #14 /var/www/vhosts/ozzi.co.il/httpdocs/wp-content/plugins/seo-by-rank-math/includes/admin/class-register-options-page.php(34): RankMath\Admin\Options->register_option_page() #15 /var/www/vhosts/ozzi.co.il/httpdocs/wp-content/plugins/seo-by-rank-math/includes/admin/class-option-center.php(110): RankMath\Admin\Register_Options_Page->__construct() #16 /var/www/vhosts/ozzi.co.il/httpdocs/wp-includes/class-wp-hook.php(324): RankMath\Admin\Option_Center->register_general_settings() #17 /var/www/vhosts/ozzi.co.il/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #18 /var/www/vhosts/ozzi.co.il/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #19 /var/www/vhosts/ozzi.co.il/httpdocs/wp-settings.php(727): do_action() #20 /var/www/vhosts/ozzi.co.il/httpdocs/wp-config.php(143): require_once(‘…’) #21 /var/www/vhosts/ozzi.co.il/httpdocs/wp-load.php(50): require_once(‘…’) #22 /var/www/vhosts/ozzi.co.il/httpdocs/wp-admin/admin.php(35): require_once(‘…’) #23 /var/www/vhosts/ozzi.co.il/httpdocs/wp-admin/index.php(10): require_once(‘…’) #24 {main} thrown
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We would like to check the issue now, but the temporary admin login link is no longer working. Please extend it for a couple more days.
Please also share your website’s FTP so that if anything breaks or a fatal error occurs, we can revert the website back to its working state.
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi
I have extended the temporary login
pls note Rank is disabled since the crash and yoast is enabled
Hello,
We attempted to access your website, but unfortunately, the FTP login details you provided are not working. Since activating the Rank Math plugin causes your website to crash, we require valid FTP login credentials to investigate the issue further.
Please update the FTP logins of your website with the following information:
Host:
Username:
Password:
Port:
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
