Rank Matht blocks internel redirected URLs with parameters - Support

Resolved Jarek Goławski
1 year, 5 months ago

Rank Math free

I have a problem with RankMath: the website has buttons with a URL to another subpage, but with “/?…” (e.g.: https://lse.pl/czy-jest-juz-lse-w-twojej-okolicy/?True=%2Fstep%2Fzapis-do-bazy-lse-eko-dom%2F&False=%2Fstep%2Fzapis-do-bazy-lse-eko-dom%2F&refid=in5) parameters added (so that the JS script could recognize what redirection the user came from and could redirect him to a specific product). Unfortunately, after activating the RankMath plugin, redirection from such a button with parameters stops working – it blocks the redirection (only the subpage header loads and nothing else) and the browser displays a white screen and hangs? After turning off RankMath, everything returns to normal and everything works fine. Note: In RankMath the “redirect” option is disabled. I have used all the suggested ‘self diagnose’ actions. Restoring tables in the database, etc. Nothing helps. The only thing that works is disabling the plugin completely.

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 5 months ago

Hello,

I’m sorry to hear about the issue you are facing with Rank Math blocking internal redirected URLs with parameters on your website. It seems that even after trying the suggested self-diagnosis actions and restoring tables in the database, the problem persists.

Since you have already tried the recommended troubleshooting steps without success, it’s best to escalate this issue to our support team for further assistance. Please assign this ticket to a human agent by clicking on the available button, and they will investigate the problem further to help you resolve this issue effectively.

Thank you for bringing this matter to our attention, and we appreciate your patience as we work to address this concern promptly.

If you have any other questions or need further assistance, feel free to let us know.

Sources:
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
Random URLs Redirecting Even When No Redirect Was Created » Rank Math

Rakibuzzaman Siam
1 year, 5 months ago

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/

You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Let us know how it goes. Looking forward to helping you.

Thank you.

RankBot
1 year, 4 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rank Matht blocks internel redirected URLs with parameters’ is closed to new replies.