Rank Maths Creating redirect for every new post and refuses to connect

#86576
  • Resolved Issahaku Adam

    4 years, 3 months ago

    Rank Math free

    I noticed just today that when I create a new post rank math’s creates a redirect automatically. I have checked the settings on auto re-direct and it is off. I tried clearing all my redirects but it keeps coming back after deletion. Rank Maths also decided to disconnect my account from your system and it has refused to connect. I would like to just disable the redirection module completely it is giving me a lot of issues lately. I would also want to connect my account to your system to benefit from the keyword suggestions.

    Please help.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Issahaku Adam

    4 years, 3 months ago

    Rank Math free

    Just an update on the previous submission. I just noticed that the Autopost redirect button refused to be deactivated. When I deactivate it, it bounces back

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Please include the username/email for the account you have shared in the sensitive section so we can take a closer look into this.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Issahaku Adam

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    4 years, 2 months ago

    Rank Math business

    Hello,

    Is the username you attached in the Sensitive Data section the one you are trying to link with Rank Math and your site? Or is the one of your current account?

    Looking forward to help you.

    Issahaku Adam

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Issahaku Adam

    4 years, 2 months ago

    Rank Math free

    I have been able to connect Rank Maths and the redirects also appeared to have stopped miraculously. Meanwhile, I think there might be something still wrong with your plugin or it might be my websites. I noticed google stopped indexing my job listings for a week now and my traffic has been drastically affected. Could it also be a security issue because I do not understand why an account can be activating and deactivating itself. Believe support can be improved.

    Thank you.

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    We are glad the issue is resolved.

    The functionality of the plugin can be affected if the there is a conflict with the theme or one of the plugins you are using. You can determine that by following this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If you have any further question(s) please let us know.

Viewing 7 replies - 1 through 7 (of 7 total)

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