Rank Math’s action scheduler conflicts with WooCommerce Subscriptions

#240137
  • Resolved Amir Rahwane

    4 years, 4 months ago

    Rank Math free

    Hi guys. We recently upgraded our entire website. WooCoomerce, WordPress, and RankMath have been installed in their latest versions.

    Since then all our renewal subscriptions are failing when RankMath is enabled!!!
    We would appreciate your help ASAP.

    I also disabled Analytics in the Rank Math dashboard.

    https://ibb.co/7v7Rkf1

    BR,
    Amir.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Amir Rahwane

    4 years, 4 months ago

    Rank Math free

    I found that commenting this line out solves the issue

    // return do_action_ref_array( $this->get_hook(), array_values( $this->get_args() ) );

    In the file wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/actions/ActionScheduler_Action.php

    I’m not sure if that is the best way forward but it is a critical issue,
    We would appreciate your input.

    Thanks.

    Amir Rahwane

    4 years, 4 months ago

    Rank Math free

    OK. My change didn’t work either. Now renewal subscription orders are not being created at all.

    Please assist!

    Thanks,
    Amir.

    Ankit

    4 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Amir Rahwane

    4 years, 4 months ago

    Rank Math free

    Hello Ankit.

    Thank you for your reply! I panicked a bit…

    Luckily, I was able to find the misbehaving plugin that was causing the issue without your tool. It was a plugin called “WooCommerce Affiliate Plugin”

    Appreciate your help.

    Reinelle

    4 years, 4 months ago

    Hello,

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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