Rank Math WordPress Plugin Issues

#990022
  • Resolved FinanceFocus

    2 months, 1 week ago

    Rank Math free

    Good day,

    I installed the Rank Math WordPress plugin about a week ago, but I wasn’t actually able to use it. After installation, the Rank Math menu wouldn’t display in the sidebar of the WordPress back office, even though in the plugins section, I can see that it’s installed correctly.

    I did some research into this and tried several times to troubleshoot it in different ways, but to no avail. Just out of curiosity, I then installed different SEO plugins and they worked quite fine, displaying in the WordPress sidebar without any issues.

    Do you have any suggestions on how I can fix this issue? I wanted to use Rank Math because 1 – it was recommended to me 2 – The pricing and product details look competitive compared to other solutions. However, if I’m not able to resolve this, I may need to resort to a different plugin.

    Looking forward to your feedback. Have a wonderful day…

    Kind regards,

    Elizabeth @ FinanceFocus

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with the Rank Math plugin not displaying in the WordPress sidebar. Here are a few suggestions that might help resolve this problem:

    1. Check User Permissions: Ensure that your user role has the necessary permissions to access the Rank Math settings. Sometimes, certain roles may not have access to all plugin features.

    2. Clear Cache: If you are using a caching plugin, try clearing the cache. Sometimes, cached data can prevent new changes from appearing.

    3. Disable Other Plugins: Since you mentioned that other SEO plugins work fine, there might be a conflict with another plugin. Try temporarily disabling other plugins to see if Rank Math appears in the sidebar.

    4. Theme Compatibility: Although Rank Math is compatible with most themes, there could be an issue with your current theme. Switching to a default WordPress theme (like Twenty Twenty-One) temporarily can help identify if the theme is causing the issue.

    5. Reinstall Rank Math: Sometimes, a fresh installation can resolve issues. Deactivate and delete the Rank Math plugin, then reinstall it from scratch.

    6. Check PHP Version: Ensure that your server is running a compatible version of PHP (at least PHP 5.6 is required, but PHP 7 or above is recommended for best performance).

    If none of these steps resolve the issue, please reply to this ticket with your website URL so we can investigate further. A human agent from our support team will take over and assist you more effectively.

    Thank you for raising this concern, and we hope to help you get Rank Math up and running soon! Have a wonderful day!

    Sources:
    The #1 WordPress SEO Plugin in 2024 – Rank Math

    Jeremy

    2 months, 1 week ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    1 month, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rank Math WordPress Plugin Issues’ is closed to new replies.