Rank math update not working

#34981
Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have not come across this myself and the problem is likely specific to your site. Could you please let us know the kind of error that is reported when you try to update the plugin?

    Please note that you can also perform a manual update by deleting the plugin from the plugins page and installing it afresh. All your settings will still be saved and no data loss should arise from this.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Thanks The Error message is I’m experiencing

    “Update Failed: Connection lost or the server is busy. Please try again later”

    Hello,

    Thank you for contacting Rank Math today.

    This error might indicate a problem with your internet connection or there could be a firewall on your site that could be blocking the connection to our update server.

    Do you have such a security plugin installed? Could you check with your host if they have any firewalls?

    Looking forward to helping you. Thank you.

    ​​​​​​

    I’m using wordfence plug but when I disabled plug rankmath also not updating

    Hello,

    Thanks for getting back to us.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank math update not working’ is closed to new replies.