Rank Math Update Issue

#1113937
  • Daniel Lewis

    1 week, 2 days ago

    Rank Math free

    It seems Rank Math is creating issues on my website. It seems to be causing all my plugins to disable. I think because auto updates was enabled. When I try update it it manually in Wordpess by pressing update I get this error:

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

    Then in my error log I see this:

    [03-Oct-2025 06:29:17 UTC] WordPress database error Unknown column ‘meta_id’ in ‘field list’ for query SELECT meta_id, meta_value FROM wp_usermeta WHERE post_id = 1 AND meta_key LIKE ‘rank\\_math\\_schema%’ made by require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array(‘parse_request’), WP_Hook->do_action, WP_Hook->apply_filters, rest_api_loaded, WP_REST_Server->serve_request, WP_REST_Server->dispatch, WP_REST_Server->respond_to_request, RankMath\Rest\Shared->update_metadata, RankMath\Schema\DB::get_schemas, RankMath\Admin\Database\Query_Builder->get, RankMath\Admin\Database\Query_Builder->get_results, RankMath\Admin\Database\Query_Builder->run

    Please advise how to fix this and to update Rankmath?

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 week, 2 days ago

    Hello,

    We apologize for the issues you are facing with the Rank Math plugin on your website. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates a problem with the zip file being uploaded or an issue with your WordPress setup. Here are some steps you can take to resolve this:

    1. Check the Zip File

    • Ensure that the Rank Math PRO version zip file you are trying to upload is not corrupted. You can download the latest version from your Rank Math account and try uploading it again.

    2. Update While Connected to the Correct Account

    • Make sure you are connected to the correct Rank Math PRO account. If you are currently connected to a free account, disconnect it by going to Rank Math SEO → Dashboard → Help and clicking on Disconnect Account. Then reconnect using your PRO account.

    3. Check Server Storage Space

    • Sometimes, this error can occur if your server does not have enough storage space. Check if you can upload other files (like images) to see if storage is an issue. If so, consider deleting unnecessary files or contacting your web host for more storage.

    4. Database Error

    • The error log indicates a database issue related to meta_id. This could be due to a conflict with another plugin or an incomplete update. You may need to check your database for any inconsistencies or consider restoring from a backup if available.

    5. Clear Cache

    • After making changes, ensure you clear all caches, including server-side caches, to see if that resolves the issue.

    If these steps do not resolve the problem, we recommend replying to this ticket with your site URL so that a human agent from our support team can assist you further. Additionally, if you would like professional assistance in setting up Rank Math correctly, you can consider our professional setup service, which requires a PRO subscription.

    Thank you for raising this concern, and we hope to help you resolve it soon!

    Sources:
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Daniel Lewis

    1 week, 2 days ago

    Rank Math free

    Need human help please. I have tons of storage. I think I need help on how to manually install from a zip file when I already have an installation and do not want to lose settings. I’m open to other ideas too.

    Adetayo

    1 week, 1 day ago

    Hello,

    Thank you for contacting us, and sorry for any inconvenience that might have been caused.

    We checked and there is no active Rank Math PRO subscription on your account. The reason for the error is that you are trying to update the PRO version of the plugin while connected to your free account.

    For more details about this error, you can check this knowledge base: https://rankmath.com/kb/fix-pclzip-err-bad-format/

    You once had the PRO license, which was cancelled and not renewed. That PRO subscription ended September 22, 2025.

    Please purchase a new subscription here to continue using the PRO plugin: https://rankmath.com/pricing

    Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you for choosing Rank Math.

Viewing 3 replies - 1 through 3 (of 3 total)

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