Rank Math System Status trigger critical Wordpress Error

#807046
  • Resolved Tommaso Venza

    1 year, 5 months ago

    Rank Math free

    I get this error every day if I try to access to this tab, “System Status” under Status and Tools Rankmath’s section.

    Also all the accordion in this section do not open. Is it normal? However here you can find the error:

    Un errore di E_ERROR è stato causato nella linea 91 del file
    /web/htdocs/www.sienaimaging.it/home/wp-content/plugins/seo-by-rank-math/includes/modules/status/class-error-log.php.
    Messaggio di errore: Uncaught TypeError: join(): Argument #2 ($array)
    must be of type ?array, false given in
    /web/htdocs/www.sienaimaging.it/home/wp-content/plugins/seo-by-rank-math/includes/modules/status/class-error-log.php:91
    Stack trace:
    #0 /web/htdocs/www.sienaimaging.it/home/wp-content/plugins/seo-by-rank-math/includes/modules/status/class-error-log.php(91):
    join()
    #1 /web/htdocs/www.sienaimaging.it/home/wp-content/plugins/seo-by-rank-math/includes/modules/status/class-error-log.php(61):
    RankMath\Status\Error_Log->display_info()
    #2 /web/htdocs/www.sienaimaging.it/home/wp-content/plugins/seo-by-rank-math/includes/modules/status/class-system-status.php(39):
    RankMath\Status\Error_Log->display()
    #3 /web/htdocs/www.sienaimaging.it/home/wp-content/plugins/seo-by-rank-math/includes/modules/status/class-status.php(127):
    RankMath\Status\System_Status->display()
    #4 /web/htdocs/www.sienaimaging.it/home/wp-content/plugins/seo-by-rank-math/includes/modules/status/views/main.php(37):
    RankMath\Status\Status->display_body()
    #5 /web/htdocs/www.sienaimaging.it/home/wp-content/plugins/seo-by-rank-math/includes/admin/class-page.php(259):
    include_once(‘…’)
    #6 /web/htdocs/www.sienaimaging.it/home/wp-includes/class-wp-hook.php(324):
    RankMath\Admin\Page->display()
    #7 /web/htdocs/www.sienaimaging.it/home/wp-includes/class-wp-hook.php(348):
    WP_Hook->apply_filters()
    #8 /web/htdocs/www.sienaimaging.it/home/wp-includes/plugin.php(517):
    WP_Hook->do_action()
    #9 /web/htdocs/www.sienaimaging.it/home/wp-admin/admin.php(259): do_action()
    #10 {main}
    thrown

    What can I do?
    Site seems to work properly.

    Please help me 🙂
    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jaideep Asrani

    1 year, 5 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Tommaso Venza

    1 year, 5 months ago

    Rank Math free

    I’ve tried to disable plugins one by one with the tools you suggest but it’s quite confusing.
    So I’ve tried as other times in my life to do it manually disable plugins one by one without that tool, but I do not find any problems.

    I’ll keep trying later but it seems hard to find that error.

    Everything it’s up to date, theme and all plugins.

    Thank you,
    Tommaso

    Jaideep Asrani

    1 year, 5 months ago

    Hello,

    If the issue persists even when all the plugins are disabled except Rank Math, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Tommaso Venza

    1 year, 5 months ago

    Rank Math free

    I disabled the plugins I use one by one. I left only Rankmath active and the problem was triggered again.
    As I said I get a critical problem report from wordpress when I click on the third tab, “System Status” under rankmath > status and tools.
    Once I receive this report the site however continues to work without too many problems and the bug report, when I click on “System Status,” no longer occurs unless I restore the backup from the plugin I use.

    So what can I do?

    However, even with all plugins deactivated, the accordions in this section of Rankmath still don’t open. Is this normal? were they designed that way? I guess not…
    Do you have any other suggestions, in general, about this whole situation?

    Jaideep Asrani

    1 year, 5 months ago

    Hello,

    The accordions should expand, and you shouldn’t see an error on the System Status page. Please share WordPress & FTP login details in the sensitive data section so we can fix the issue on your site.

    If you don’t want to share access, please add the following code before line 88 in the /wp-content/plugins/seo-by-rank-math/includes/modules/status/class-error-log.php file:

    if ( ! is_array( $this->contents ) ) return;

    Looking forward to helping you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank Math System Status trigger critical Wordpress Error’ is closed to new replies.