I have deactivated and reactivated Rank Math, and that no longer appears…
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
From the error, it seems that there’s a conflicting plugin/theme with Rank Math’s Analytics overview panel on your website dashboard.
Let us know if the issue still persists after giving some time since you mentioned that it was already fixed.
Looking forward to helping you.
Thank you.
It seems that it is already solved. Thank you so much
Hi again Reinelle,
That weird code has reappeared. It clearly looks like a virus.
What can be happening?
Thank you
Hello,
For initial troubleshooting, please reinstall the Rank Math plugin on your site. All of your settings and data are saved in your database so there shouldn’t be any data loss upon doing so.
If the issue still persists, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how this goes.
Thank you.
Hi Reinelle,
I installed that and followed the steps. It was not clear what caused the conflict, but now it no longer appears.
It’s strange, because in the end I didn’t have to change anything.
Thank you
Hello,
If following the steps in the tutorial fixes the issue it’s clearly a conflict with another plugin.
This could also be caused by some caching plugin on the website and maybe initiating the troubleshooting clears the cache from the website and fixes the issue.
If you are using a caching plugin you should make sure it’s not caching anything in the backend of WordPress.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
