Rank Math stopped working

#492861
  • Resolved Lauren E

    3 years, 4 months ago

    Rank Math free

    Hello,

    I’m working on my latest blog post and don’t see any of the Rank Math features on the post. I see the Rank Math tab but nothing comes up when I click on it. Therefore, I can’t put in my keyword or write my snippet or any of the other features.

    Please Help

    Thank you,

    Lauren

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 4 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Can you please share a screenshot or a video screencast of the issue you are facing with our plugin? You may use this tool https://imgbb.com/ or https://loom.com/

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists and if you prefer, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank Math stopped working’ is closed to new replies.