Rank Math Sitemap Issue

#508013
  • Resolved Muhammad Hamza

    2 years, 11 months ago

    Rank Math free

    Hi,
    3 Weeks ago I connected my site with Ezoic and the sitemap issue appeared in the Google search console. Google search console shows that the sitemap couldn’t be fetched due to a 403 error. Check here https://imgur.com/a/veYx8fT
    Here is the Google error message:

    “We encountered an error while trying to access your sitemap. Please ensure that your sitemap is present at the specified address and is not blocked to Google. See our Help Centre for more debugging help.
    Examples
    HTTP Error:
    403”

    I checked my sitemap and there were no any error. In Short there were no any issue which i can fix then i contact with Ezoic support team. Here is Ezoic support team reply:

    “It’s exactly what was suspected – Googlebot crawls are being blocked by the sitemap (see screenshot).

    That’s due to a rule you have setup, either in the robots.txt file OR within the plugin you’re using to generate the sitemap (RankMathSEO) that prevents crawling access unless the Googlebot IP is being used. Right now, the Googlebot IP is masked by the Ezoic IP range, and therefore not being allowed access.

    That’s precisely what we’re saying – you have a rule that only allows the Googlebot IP to crawl the site.
    The Googlebot isn’t going to be accessing your site from that IP once integrated with Ezoic, it would be using an Ezoic IP address.

    It’s something you have set up with your robots.txt OR within the plugin you’re using to generate the sitemap. It’s not something Ezoic can fix for you, it’s related to your own crawler access rules that you’d need to change at the origin.”

    I also read your previous support tickets and try all solutions but the issue still not resolved.
    Kindly help me to resolve this issue
    I’m looking forward to hearing from you

    Regards,
    Hamza

Viewing 4 replies - 1 through 4 (of 4 total)
  • Muhammad Hamza

    2 years, 11 months ago

    Rank Math free

    Hello,
    Anyone here to help me?

    Md. Sakib Khandaker

    2 years, 11 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that. We deeply apologize for the delay in response.

    Your sitemap appears to be working fine and Googlebot is able to crawl your sitemap URL as well. Hence, I was unable to find any such issue by following the troubleshooting steps. Please refer to the screenshots attached in the sensitive data section.

    However, for your sitemap, the Last read from Google was on 15 Dec 2022, which doesn’t seems to be up to date. Please try removing and re-submitting your /sitemap_index.xml to GSC to see if that resolves the issue for you.

    If the issue, persists, remove /sitemap_index.xml and submit /?sitemap=1 to GSC to see if that works for you.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Muhammad Hamza

    2 years, 11 months ago

    Rank Math free

    I submit /?sitemap=1 and it works, Al-Ḥamdu lillāh
    Thank you for your help!

    Md. Sakib Khandaker

    2 years, 11 months ago

    Rank Math agency

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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