Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
It’s working fine on our end. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello there. I added login information
I excluded the sitemap from the cache. But I had to add the $ letter at the end of the url.
So I updated the url to [redacted per use request]. Maybe my problem is solved. But you can still check my site.
Hello,
I have logged in to your site and changed the No Cache URIs in the LS cache plugin as mentioned in this guide:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Please check at your end if everything is working fine now.
Let us know if you are still facing any issues.
Looking forward to helping you.
Hello there. my problem continues. the last post has not been added to the sitemap
Hello,
Thank you for keeping in touch with us.
If the issue persists, can you please check if you have any hosted caching software like Cloudflare? If you do, please follow the guidelines here to fully exclude your sitemap from caching: https://rankmath.com/kb/exclude-sitemaps-from-caching/
We are looking forward to helping you.
Are we sure it’s caused by the cache. because cloudflare cache is turned off
I did purge all on cloudflare and lscache, but the last post was not added to the sitemap again.
sees the problem is not related to cache. Could it be a crone error?
Hello,
Thank you for the follow-up, and sorry for the delay.
I’ve already passed this issue to our dev team for closer investigation and will get back to you shortly. We really appreciate your kind patience regarding this matter.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you.
Thank you for your interest and relevance. I am looking forward to your feedback.
Hello,
We appreciate your patience.
Here is the reply from our dev. team:
WordPress schedules posts using cron jobs. Scheduled posts are not tied to a clock. It needs a user to enter the website to be really published. so if we have a scheduled post to be published at 4:00 and the time is 4:05 but no one entered the website – XML can’t detect that this post is published in that case because the post is not really published (in the plugin’s eyes).
However, we have kicked it up to the senior dev. team and we are checking if there is a workaround for this scenario.
We will get back to you ASAP.
I understand. I will wait for your feedback.
Thank you .
Hello,
Thanks for your reply.
We will notify you of any updates on the matter.
In the meantime, if you have another question in the future, please feel free to reach out, and it will be our pleasure to assist you.
Thanks.
Hello there. I stopped running internal cron from config.php. And I’m using Cpanel cron processes instead. And that way I solved my own problem.
