Rank Math Setup Wizard Blank Screen Error

#1114522
  • Urvishabarvaliya

    1 week, 1 day ago

    Rank Math free

    Issue:
    When connecting Rank Math account during setup wizard, the screen goes blank.

    Console Error:

    Uncaught TypeError: Cannot read properties of undefined (reading ‘accounts/pub-2091289775089690’)

    File:

    /wp-content/plugins/seo-by-rank-math-pro/assets/admin/js/setup-wizard.js

    Code:

    var m = i.adsenseAccounts[s];
    u[s] = m.name;

    Steps to Reproduce:

    Open Rank Math Setup Wizard.

    Connect account.

    Continue setup → blank screen appears.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 week, 1 day ago

    Hello,

    We apologize for the issue you are facing with the Rank Math Setup Wizard showing a blank screen. This can sometimes happen due to conflicts with other plugins or themes, or possibly due to browser-related issues.

    Here are a few steps you can try to resolve this issue:

    1. Clear Browser Cache: Sometimes, cached data can cause display issues. Clear your browser cache and try again.

    2. Disable Other Plugins: Temporarily disable other plugins to see if there is a conflict causing the issue. If the setup wizard works after disabling other plugins, you can enable them one by one to identify the conflicting plugin.

    3. Switch Browsers: Try using a different browser or an incognito window to see if the issue persists.

    4. Check for JavaScript Errors: Since you mentioned a console error, ensure that there are no other JavaScript errors on the page that might be affecting the setup wizard.

    5. Update Rank Math: Ensure that you are using the latest version of Rank Math. If not, update it to the latest version.

    If these steps do not resolve the issue, please reply to this ticket with your site URL and any additional details about your setup. A human agent from our support team will then be able to assist you further.

    Thank you for raising this concern!

    Sources:
    How to Setup Rank Math SEO Plugin Properly
    [Official] Complete Rank Math Tutorial 2024 – SEO Tutorial For Beginners (Step-by-Step)! – Rank Math SEO

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Reinelle

    1 week, 1 day ago

    Hello,

    It seems that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    Looking forward to helping you.

Viewing 2 replies - 1 through 2 (of 2 total)

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