Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please confirm which Rank Math settings are not saving on your site?
If you’re referring to meta titles, descriptions, keywords, etc. you can check this link for troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/
If not, please also walk us through which settings so we can advise accordingly.
You can also share some screenshot/s using this tool or record a video screencast using a tool like Loom showing the issue and add the link in the first post on this ticket in the designated Sensitive Data section.
It is completely secure, and only our support staff has access to that section.
I hope that helps.
Thank you, and looking forward to your update.
Hello,
It would be very to hard to tell you what exactly went wrong. Could you confirm if you have conducted a plugin/theme conflict troubleshooting? You may try to disable all plugins and enable only Rank Math. Do let us know how it goes.
You can learn more about troubleshooting here:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.