Hello,
Thank you for contacting us and we regret the inconvenience caused.
Could you confirm if you’re using a GA4 property? If yes, the property would not appear in the Rank Math analytics dropdown since we do not support it yet.
Please create a Universal Analytics property and try reconnecting the Google account again to see if the issue gets fixed. Here’s a guide regarding it: https://rankmath.com/kb/using-ga4/
Let us know how that goes.
Thank you.
I followed the guide but still no dropdowns in Rank math – General Setting – Analytics in the search console and in the Analytics section.
Hello,
Could you confirm if you reconnected the Google account after following that guide?
If not, then please reconnect the Google account, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and see if the options in the dropdown are shown:
Please let us know how that goes.
Thank you.
There is a sitemap error.
This page contains the following errors:
error on line 2 at column 1: Extra content at the end of the document
Below is a rendering of the page up to the first error.
Hello,
That is usually due to extra whitespace at the end or beginning of the functions.php file on your theme or to some plugins.
To troubleshoot this, you can try switching your theme to the default one and see if the issue goes away. You can also do the same with your plugins. You may follow this simple guide: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists on your end, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Currently, in the answer at the top of this ticket, you have entered FTP information by looking at WordPress administrator information. please check.
Hello,
I tried enabling troubleshooting mode so I can perform the troubleshooting by following this guide but it won’t let me. The Health Check & Troubleshooting plugin isn’t working on your website.
Are you able to create a staging website for us to deeply debug the issue? If so, please create one, replicate the issue there and share the admin login here so we can further determine what’s causing this issue.
Looking forward to helping you with this one.
Hello,
The only way to determine what’s adding that whitespace to your sitemap is to disable each plugin until we found what’s causing the issue.
Doing it on the live site is not ideal, that is why we are using the Health Check & Troubleshooting plugin as this plugin doesn’t affect your users, only the admin but the said plugin isn’t working on your website.
If creating a staging site is not an option for you, please disable the plugins individually until the sitemap is working. This will help you determine what’s causing the issue.
Looking forward to helping you.
Are the themes included? Or is it just a plugin?
I just did as you said and it worked right away.
The ‘Starter Templates’ plugin seems to be the problem.
Hello,
Please contact the plugin author support to fix the issue on their end. In the meantime, if you need further assistance from us then please let us know. We are here to assist.
Looking forward to helping you.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
