Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
![Sensitive Data Section](https://i.mythemeshop.com/SphEG0+)
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
My all plugins are up to date and I am using rankmath for a long time, maybe a year or more.
I can’t deal with troubleshooting and I can not provide site details. Can you please provide me an option to rollback to previous version or a link to download, thanks.
I just rollbacked to Version 1.0.77.1 with WP Rollback plugin and the problem solved. I will keep this till the next rankmath update.
Hello,
To rollback to the previous version, please follow this guide:
https://rankmath.com/kb/version-control/#num-1-1-how-to-rollback-rank-math-to-a-previous-version
Do note that some options are only available when Advanced Mode is enabled in the Rank Math dashboard:
![am](https://i.rankmath.com/oMQ5Vj+)
Hope this helps.
Don’t hesitate to get in touch if you have any other questions.