Rank Math SEO Pro keeps reverting to FREE – PLEASE HELP

#900139
  • Resolved Ryan Bane

    10 months, 2 weeks ago

    Rank Math pro
    Content AI Starter

    Hello,
    I believe at least one other ticket has been submitted regarding this issue. I’ve configured Rank Math SEO Pro on new WordPress site a couple of times at least, and all my changes keep getting wipped out.

    At first, after connecting plugin to my account, Rank Math SEO shows “Pro” towards the top of dashboard, and then eventually reverts to “FREE”. This is very frustrating and needs to be resolved ASAP, as we’re trying to launch new site and bought the PRO version specifically for the bulk upload redirects option with CSV, and some other meta/schema related settings.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    10 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with Rank Math SEO Pro reverting to the FREE version. This can be quite frustrating, especially when you’re trying to launch a new site.

    To resolve this issue, please ensure that you are following these steps:

    1. Connect Your Account: After installing the Rank Math PRO version, make sure you connect it to the correct Rank Math account that holds your PRO subscription. You can do this by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and clicking on Connect Now.
      Click Connect Now to activate Rank Math

    2. Check for Multiple Accounts: If you have multiple accounts or email addresses associated with Rank Math, ensure that the email used for your PRO purchase matches the one connected in the plugin. If they differ, you may need to merge the accounts or change the email connected to your PRO plan. You can find more details on how to do this here.

    3. License Activation: After connecting your account, ensure that your license is activated properly. You can confirm this by checking back in the Help tab of the Rank Math Dashboard.
      Rank Math SEO PRO activated

    If you’ve followed these steps and the issue persists, please reply to this ticket with any additional details, and a human agent from our support team will assist you further. Thank you for your patience as we work to resolve this issue!

    Rakibuzzaman Siam

    10 months, 2 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Thank you.

    RankBot

    9 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rank Math SEO Pro keeps reverting to FREE – PLEASE HELP’ is closed to new replies.