Hello,
We apologize for the issue you are facing with the Rank Math SEO PRO updates. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates that there is a problem with the downloaded package, which may be corrupted or incomplete.
Here are a few steps you can try to resolve this issue:
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Check Your PHP Version: Ensure that your server is running a supported version of PHP. Rank Math requires a stable version of PHP to function correctly. You can check your PHP version in your hosting control panel.
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Manual Update: If the automatic update fails, you can manually update the plugin. To do this:
- Download the latest version of Rank Math from your account on the Rank Math website.
- Go to your WordPress dashboard, navigate to Plugins → Installed Plugins, and deactivate the current Rank Math plugin.
- Delete the current Rank Math plugin (this will not delete your settings).
- Upload the new version you downloaded by clicking on Add New → Upload Plugin.
- Activate the plugin after installation.
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Check File Permissions: Ensure that your WordPress installation has the correct file permissions. Sometimes, incorrect permissions can prevent updates from being installed properly.
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Contact Hosting Support: If you continue to experience issues, it may be worth reaching out to your hosting provider to ensure there are no server-side issues affecting the update process.
If these steps do not resolve the issue, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
PHP version 7.4.33 (Supports 64bit values)
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
This issue is related to the PRO plugin, and it seems that your account is currently on a Free account. Your previous Rank Math PRO subscription has already ended a few weeks ago due to your request to refund the plan, so you currently have no access to the PRO updates.
Here’s a guide you can follow: https://rankmath.com/kb/fix-pclzip-err-bad-format/
To continue using the PRO features and receive updates, you’ll have to purchase a new plan from here: https://rankmath.com/pricing/
Don’t hesitate to get in touch with us if you have any other questions.
To resolve Rank Math SEO PRO update failures, disconnect and reconnect your website account in the plugin’s dashboard, check for conflicts with other plugins or your theme, and Typingtest then attempt a manual update by downloading the latest version and uploading it via the WordPress dashboard.
I’ll do the disconnect and reconnect, but your website does not have the latest version of the rank math pro….
So when I downloaded it, and uploaded it to my site it still requires an update…
