Rank Math SEO not works anymore in articles and pages

#969409
  • Resolved Nicola Loglisci

    1 week, 2 days ago

    Rank Math free

    I used Rank Math Seo plugin for many articles without any problem, but suddenly, in articles and pages, the tab where is possible to edit title, description and add keywords no longer works, can’t use it anymore. How can I solve it?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 week, 2 days ago

    Hello,

    We apologize for the issue you are facing with the Rank Math SEO plugin. It sounds like there may be a conflict or a setting that needs to be adjusted. Here are a few steps you can take to troubleshoot the problem:

    1. Check PHP Version: Ensure that your server is running a compatible version of PHP. Rank Math requires PHP 7.0 or higher. You can find more information about compatibility here.

    2. Clear Cache: If you are using any caching plugins or services (like Cloudflare), try clearing the cache to see if that resolves the issue.

    3. Disable Conflicting Plugins: Sometimes, other plugins can conflict with Rank Math. Try temporarily disabling other plugins to see if the Rank Math settings return.

    4. Check User Permissions: Ensure that your user role has the necessary permissions to edit SEO settings in Rank Math.

    5. Create Page Rules in Cloudflare: If you are using Cloudflare, you may need to create page rules to whitelist certain URLs for Rank Math to function properly. You can follow the instructions here to set this up.

    If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we hope to help you get it sorted out soon!

    Jeremy

    1 week, 2 days ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Nicola Loglisci

    1 week, 1 day ago

    Rank Math free

    Thanks, at the moment the issue seems to be solved.

    Rakibuzzaman Siam

    1 week, 1 day ago

    Hello,

    We are glad that the issue has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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